If you have received a broken item if parts or components are missing from your order, or if you are simply not convinced and wish to return an order or product.

Once you have received your order, you have 14 calendar days to notify us of an issue. Please follow the steps below:

Yes, when you return an item for a refund, you’ll get the full price you paid for the item back. However, you won’t be refunded for the delivery costs of the initial delivery. We will take care of the cost of the return.

Once we have received the product in our warehouse and checked everything is as it should be, we will make the refund* within a maximum of 15 days and will process it via the same payment method you used to make the purchase. This period can vary depending on the payment method used or due to the specific conditions of your bank. If 15 days pass and you haven’t received your refund, contact us here.

*When you return an item for refund, you’ll get the full price you paid for the item back. However, you won’t be refunded for the delivery costs of the initial delivery.

Once you have received your order, you must process the return within 14 days, within your account, and place a new order with the item or items you want.

This product is made to order and is considered personalized. Therefore, returns due to withdrawal will not be accepted. The rest of the product warranties will not be affected.